What my customers say about me

We know that feedback and recommendations are important when choosing how to book your holiday. Take a look at what our customers thought of their recent holidays planned by us.


Dalene Ferreira got me home!
Dalene Ferreira got us home when Southern Africa was put back on the red list. Because of her, my husband got to meet his 6 week old daughter for the first time. 

My weekend was a disaster trying to fly home to Zimbabwe after it was put on the red list again. I had 2 Airlines cancel on me and I was failing to book a new flight. A friend suggested that I give Dalene Ferreira a call, so I did. She managed to book flights for myself, my 8 year old and my new baby at around 1pm for the flight that night. She then checked us in so I didn't need to worry about that and advised the new time for us to get to the airport.

When I got to Heathrow, I was able to print our boarding passes. There was also a long queue at the ticket office of people who were trying to book on flights. Because of Dalene, we didn't have that problem. She sorted it all out!

She was fab and answered all my questions and asked me to let her know when we got home.

Thank you Dalene Ferreira! We would use you again in an instant!

Rosie Fry (29th Nov 2021)


Thanks so much to Dalene Ferreira for all her help with my travel plans, she not only books your travel for you but also finds out everything you need to know with regards to travelling in these COVID times. She makes sure you have everything you need and is always at hand to answer any questions you may have. She makes it as easy as possible and deals with all the hard work so you don’t have too. Thanks so much will definitely be using her again.

Cindy A (22nd Nov 2021)

When I think of travelling anywhere, my first thoughts go to Dalene Ferreira. I can truly say that I have never experienced this level of customer service with a personal touch that is second to none. Very committed service, with follow up calls and prompt replies to emails. Dalene's extensive knowledge, help and calm nature was welcoming when I had to travel to SA during a very difficult time (my mum's funeral), and under strict Covid regulations. Had it not been for her, I don't know how I would have coped with all the documentation and last minute flight cancellations. Dalene was steady in her approach to these barriers that kept on cropping up, she was unflappable, sorted out all the problems with a smile in her voice, and did not stop checking in until I eventually landed. I can only describe her dedication to her customers as outstanding, even this word is not adequate to fully do justice to how good she is, yet not over the top or intrusive. I have since booked a Summer holiday through her. Everything went like clock work. The hotel was superb, fantastic location, transfers to and from the hotel were great too. The most stress free holiday we have had in a long time Make Dalene Ferreira your "Go To" travel agent, you will not regret it.

Glenda Jones (29th Sep 2021)

We will never use another travel agent! In this time of Covid and constantly changing regulations, quarantine, visas, Brexit etc travel had become stressful . Dalene Ferreira went over snd above to help us . She called police and embassies to check regulations which conflicted, gave us her personal WhatsApp number to use for emergencies, rerouted complicated flights at the last minute snd literally changed our lives snd all this for not much more than booking directly . We cannot recommend her highly enough.

Kerry Bradford (14th Sep 2021)

Dalene couldn’t be more helpful and patient with my changes and requirements . She kept coming back with choices until she found a perfect option. Highly recommend and all the accommodation , travel and insurance sorted all in one place . Thanks so much Dalene ❤️

Niki Foote (13th Mar 2021)

Dalene assisted with arranging the best value for money flights as well as provided all the info I needed to travel safely during an extremely stressful time. Dalene was only a phone call away when the stress of travel and the bureaucratic red tape became overwhelming, she offered solutions and supported me the entire journey. Not Just Travel cannot be more highly recommended and I will be a returning customer.

Jennifer Turner (04th Mar 2021)

Dalene is always very helpful and friendly and always tries to please her customers. Thank you so much Dalene

B Burrows (09th Feb 2021)

Dalene has just been fantastic regards Sally going to Canada and now with the Virus problems we are all going through, changing flights etc. Dalene has gone far beyond what was expected. I will give her all my business from now on. Well done and thank you for making this all easIer for my wife Sally, God Bless your business Jeff Hagemann.

J Hagemann (07th Jul 2020)

Goes out of her way too get best possible flights and always saves me money. Always very quick in corresponding to my requests and always follows up after my Trips!

G Du Plooy (07th Jul 2020)

Dalene is Friendly, with a personal business like manner. Prompt response to my request would highly recommend her business and expertise....

J Featherstone (22nd Apr 2020)

Excellent service would highly reccommend, Thank you Dalene :)

S N Rackham (03rd Mar 2020)

Dalene, was exceptional in every way. From the moment I made enquires about my flight she was prompt, efficient, professional and a pleasure to talk to over the phone. I would not hesitate to recommend her and will definitely use her for future bookings......

S T Hagemann (03rd Mar 2020)

A selection of my partners